How It Works

 

Our subscription service makes it easy to enjoy 23rd State products without the hassle of reordering. Subscriptions automatically renew based on your selected delivery frequency, ensuring your favorite products arrive at your doorstep seamlessly.

For example, if you subscribe to a monthly plan, your card will be charged each month, and your order will be shipped automatically—no extra steps needed!

 

Managing Your Subscription

 

Can I Pause or Cancel My Subscription?

Yes! You can pause or cancel anytime through the customer portal. The only exception is if your subscription requires a minimum number of payments before cancellation.

To access your subscription, use the magic link in your confirmation email or log in to your account on our website.

Can I Skip a Delivery or Reschedule a Charge?

Absolutely. In the customer portal, you’ll find options to skip an upcoming charge or reschedule a delivery date with just a click.

Can I Add Products to My Subscription?

Yes! You can modify your subscription anytime in the customer portal. Simply click Edit to add, remove, or update your products.

 

Billing & Payments

 

What Happens if My Payment Fails?

If we’re unable to process your payment, you’ll receive an email with a secure link to update your payment method. We will attempt to process the charge twice over two days before pausing your subscription.

Billing Schedule

Subscribers are billed on the same day each cycle, based on the original subscription date.

 

Shipping Policy

 

• FREE Domestic Shipping on all auto-charge subscription shipments.
  
  

• Orders ship via UPS Ground unless upgraded at checkout.
  
  

Price Changes

 

If product prices change, your subscription will automatically reflect the update while maintaining your subscriber discount. You’ll be notified by email before any changes take effect.